COVID-19: Important information

COVID-19: IMPORTANT INFORMATION FOR OUR CUSTOMERS AND PARTNERS

Updated May 7th, 2021

  • All the latest information regarding corona virus (COVID-19) situation in Croatia (conditions on entry and stay in the country) are accessible via official web site of the European union. (link)

Supporting your well-being and travel plans

As a guest of Jadran Hotels & Camps we appreciate your loyalty and the trust you place in us as a travel partner.
Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and employees. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.

In order to facilitate entry to the Republic of Croatia and familiarize travelers to Croatia with the epidemiological measures in force, Ministry of Interior launched the Enter Croatia website https://entercroatia.mup.hr/ where you can find the online form for crossing the border.

TESTING AT COVID-19 IN THE REPUBLIC OF CROATIA:

  • A list of destinations where it is possible to do the COVID-19 testing can be found at the link https://croatia.hr/sites/default/files/2020-08/Covid-19_kontakti_hr.pdf
  • COVID-19 TESTING IN CRIKVENICA:
    • Local Health Center
    • T: +385 51 241 055 (it is necessary to call ahead)
    • A: Kotorska ulica bb, Crikvenica
  • COVID-19 TESTING IN RIJEKA:
    • Microbiological department of the teaching institute of public health in Rijeka
    • http://zzjzpgz.hr (detailed instructions are published in Croatian, English, Italian and German)
    • E: narucivanje@zzjzpgz.hr
    • T: +385 51 554 803
    • A: Krešimirova 52a, Rijeka

Please find the newest updates on tourism in Croatia on the web page www.croatiacovid19.info.

FLEXIBLE BOOKING CONDITIONS

We would like to help you organize your trip in these specific circumstances, thus we have adapted our booking policies and made them even more flexible (applies to all bookings made through our website and booking centre for 2021):

Cancellation policy:

BEST AVAILABLE RATE

• Free cancellation is possible up to 4 days before arrival
• we charge 100% for late cancellation and 100% for no-show.

EARLY BOOKING RATE

• Free cancellation is possible up to 7 days before arrival
• we charge 100% for late cancellation and 100% for no-show.

ADVANCE PURCHASE RATE

• Once booked this reservation cannot be modified or cancelled.
• The total booking amount will be charged within 7 days of the booking date.

Payment terms:

• Directly at the reception
• For all price lists we offer a guarantee via credit card; payment in accordance with the conditions of the reservation
• Additional option in all price lists to choose the option of a guarantee deposit without a credit card, payment of the guarantee deposit via bank transfers must be made no later than 3 days after the reservation. Guarantee deposit is non-refundable (specified in the conditions)
• Payment of tourist tax and additional services at the reception (regardless of what is already stated on the reservation announcement)

No show - reservation according to which the arrival was not realized and was not canceled, Late cancellation - reservation canceled outside the conditions and rules of cancellation

If you have booked your accommodation through the agencies that offer accommodation in our accommodation facilities, please contact them directly to find out all the possibilities regarding changing the arrival times or cancellation.

YOUR HEALTH AND SAFETY

Your safety and health are our top priority. We keep following the instructions of all relevant institutions in Croatia to ensure that the activities we undertake are comprehensive and appropriate.

Accordingly, we have prepared procedures to guarantee the safety of guests and our employees, in accordance with the guidelines of the Croatian Institute of Public Health and the latest standards in the hotel industry (employee education, additional specific cleaning and disinfection measures, availability of protective equipment and disinfectants for guests and employees, special safety measures in the preparation and serving of food and beverages, etc.) and you can find more details here.

Upon opening our hotels and campsites, we will continue to implement the prescribed measures and adapt to any new guidance issued by the competent authorities.

We will see you soon and try our best to help you have an unforgettable vacation!

We look forward to seeing you again! Stay healthy.


For any additional questions, please contact our reservation center by e-mail: reservations@jadran-crikvenica.hr or number +385 51 800 480.

Booking and info

Telephone

+385 51 800 480

MON-FRI: 8:00 AM-18:00 PM
SAT: 9:00 AM-14:00 PM

Address

Bana Jelačića 16,
51260 Crikvenica

Contact us

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